Return Policy

Return Policy

Returns are not applicable to made-to-order products but we guarantee a replacement of your product in case of any damage. 

What can I do in case of product damage?

Please follow the following instructions -

Step 1 -

To replace your product, Click Here to go to the Returns Center. Enter your email ID and order number to start the return process.  Our team will reachout to you within 48 hours (Business Days) to understand the issue.

Step 2 -

After team confirmation our team will send you address to send the product. please put the product in its original packaging and seal it well and send it back to us. Please ensure that the product is unused, not damaged and all the inserts, invoice slips are intact at the time of return.

Step 3 -

Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis. In case you face any issue, while raising the return request through the website, please drop us a mail at theswstik@gmail.com , Our team will connect with you and will raise the request for you. 

Shipping Policy

Shipping Timelines

If you are ordering a made-to-order item. the time to prepare each piece differs depending on the product. Our team will keep you informed of the preparation time, and you will receive regular updates on the progress of your product every 2-3 days.

In case of ready item we will dispatched it within 48 Business hours of placing the order. The item will be delivered 7-10 days after the product is dispatched.

Please note that the item price does not include shipping charges. Shipping charges will be calculated based on the size, weight, and delivery location of your order. You can determine the shipping charges at checkout.

If our quality check team rejects the product, we will inform you of any changes in the delivery date. We are committed to providing you with the best possible shopping experience and appreciate your business. If you have any questions or concerns, please don't hesitate to contact us.